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Change Agent Team Manager – Manchester AirportWe are seeking a Change Agent Team Manager to join Manchester Airport on a 6-month contract. This role involves leading a team of five Change Agents to drive the adoption of automation technologies (Self-Service Kiosks and Self-Service Bag Drops) across airlines and Ground Handling Agents (GHAs). Key Details:
- £16.94 per hour (£33,035 pro rata)
- 4 on, 4 off shift pattern, 3:30am – 1:30pm
- Based at Manchester Airport (parking provided)
- 2-stage interview process (Teams and on-site)
Key Responsibilities:
- Lead and manage a team of five Change Agents, setting performance targets and providing coaching.
- Oversee the operational performance of automation technologies and resolve issues.
- Collaborate with stakeholders to drive operational improvements and ensure smooth adoption of automation.
- Monitor performance using data and provide regular reports to senior management.
- Identify and implement continuous improvement opportunities.
Requirements:
- Experience in airport operations, automation, or customer service.
- Proven leadership and team management skills.
- Strong problem-solving and data analysis abilities.
- Excellent communication and stakeholder management skills.
- This is an exciting opportunity to play a key role in driving operational improvements at Manchester Airport.
Apply now to be part of a dynamic and fast-paced environment.
