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Complaints Handler

Robert Walters
Posted 10 days ago, valid for 7 days
Location

Manchester, Greater Manchester M17 1DJ, England

Salary

£28,000 - £33,600 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Property Services Manager position offers a salary of £46,000 plus a car allowance.
  • This fully onsite role is located in Manchester City Centre and requires one visit per quarter to other buildings in the UK and Ireland.
  • Candidates must have an engineering background with hands-on experience in building services or facilities management.
  • Key responsibilities include overseeing building services management, contractor performance, health and safety compliance, and tenant relations.
  • Applicants with professional membership in a recognized body and strong communication skills are encouraged to apply.

Property Services Manager

  • Salary: £46,000 + car allowance
  • Location: Manchester City Centre (Fully onsite role) (1 visit per quarter to other buildings UK & Ireland based)
  • Hours: Mon-Fri (9am-5pm)
  • Contract: Permanent

Role Overview:

We are seeking an experienced Property Services Manager with a strong engineering background and hands-on technical expertise-ideally, a former engineer or technician. In this role, you'll manage the day-to-day operations of our portfolio of seven buildings across the UK and Ireland, ensuring all facilities are safe, efficient, and fully operational.

Key Responsibilities:

  • Building Services Management: Oversee maintenance of essential building services (HVAC, lifts, structural integrity) and ensure compliance with all regulations.
  • Contractor Management: Coordinate and monitor contractor performance, ensuring value for money and driving continuous improvement in service delivery.
  • Health, Safety & Compliance: Ensure strict adherence to health, safety, and environmental standards, including managing risk assessments and safety protocols.
  • Tenant Relations: Act as the main contact for tenants and building users, facilitating clear communication and exceptional service delivery.
  • Planned Preventative Maintenance (PPM): Develop and implement PPM strategies, including forecasting major refurbishments and equipment replacements.
  • Sustainability Initiatives: Lead initiatives to reduce carbon emissions and improve EPC ratings by implementing energy-efficient practices.
  • Budget Management: Oversee lifecycle, operational, and maintenance budgets, while identifying cost-saving opportunities.

Qualifications & Experience:

  • Engineering Background: Essential to have an engineering background with hands-on experience in building services or facilities management, ideally with past experience as an engineer or technician.
  • Professional Membership: Membership in a recognised professional body (e.g., IET) is desirable.
  • Technical Skills: Deep understanding of building systems and the ability to supervise repairs effectively.
  • Compliance Knowledge: Familiarity with ISO standards and statutory compliance in building safety.
  • Interpersonal Skills: Strong communication and relationship-building skills.

Who Should Apply:

This role is perfect for a candidate with a robust engineering foundation and hands-on technical experience, who is ready to work strategically and operationally to ensure our buildings meet the highest standards.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.