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Reporting to the Facilities & Environmental Manager you will manage a team of operatives to deliver a customer first approach to provide an effective and proactive facilities management services, contributing to the security, safety, environmental cleanliness and well-being of customers in their homes and neighbourhoods.
Client Details
My client own and manage over 12,000 homes in Greater Manchester. With the key purpose to provide good quality homes, great services, and real opportunities for our customers and communities.
Description
- Manage and supervise a team of operatives delivering high levels of customer satisfaction within the Facilities and Environmental team.
- You will be an ambassador for the Facilities and Environmental service and the wider organisation delivering excellent customer services, demonstrating One Manchester values and behaviours at all times
- Undertake line management duties including managing performance, conducting 1 to 1s, setting, monitoring and reviewing targets, implementing cyclical maintenance schedules and conducting meetings and toolbox talks.
- Work closely with the other Facilities and Environmental Team Leaders to efficiently manage the performance of Greenspace, Facility Coordinators and Caretakers teams and co-ordinate workload across a defined geographical area appropriately to meet service priorities and delivery requirements.
- Work collaboratively with Neighbourhood Officers, Neighbourhood Managers and other relevant partners to design, deliver and maintain a Neighbourhood Plan/programme/schedule of works and agree customer service standards which can be effectively managed for all facility and greenspace maintenance services.
- Lead and develop effective remedies to tackle estate management issues including localised dumping, vandalism, litter & graffiti and ensuring this is delivered in partnership with MCC, refuse services and other contractors.
- Manage contractors relating to facilities and grounds maintenance ensuring VFM, quality and statutory requirements are achieved
Profile
- Holds the IOSH Managing Safely Certificate (or equivalent), or willingness to work towards.
- Facilities Management qualification (or equivalent], or willingness to work towards
- Holds a CIH qualification (or equivalent}, or will work towards
- Full driving license
- Experienced in using Microsoft Office packages
- Experience of managing and leading a property maintenance service
Job Offer
- Competitive daily rate
- Opportunity to be extended further or go permanent
- Agile working
