Customer Service Representative / Telesales

Job Title: Customer Service Representative / TelesalesLocation: Manchester Job Type: Full-Time

Company Overview:We are seeking a dedicated and customer-focused Customer Service Representative / Telesales professional to join our team! In this role, you will be responsible for engaging potential customers, supporting existing ones, and ensuring the highest level of satisfaction by providing information, answering queries, and promoting products and services. If you have a passion for customer service and the commercial vehicle industry, we want to hear from you!

Key Responsibilities:

• Open and maintain customer accounts using the C4C platform
• Address product problems or failures and support customer queries
• Assist the finance team with customer invoice inquiries
• Help with overdue debtors and ensure smooth payment processing
• Recommend products or services based on customer needs
• Prepare product/service reports by gathering customer data
• Manage incoming calls and generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build lasting relationships through trust, communication, and problem-solving
• Provide accurate, timely, and complete information using appropriate tools
• Meet sales targets and call handling quotas
• Resolve customer complaints promptly and professionally, offering solutions and follow-up
• Maintain customer records and ensure proper documentation
• Follow established communication procedures and guidelines
• Work with colleagues to resolve issues, liaise with Logistics for courier-related matters
• Promote brand awareness by discussing marketing materials and merchandise with customers
• Process orders, cancellations, and customer inquiries efficiently
• Handle customer feedback and share insights with management to improve service quality
• Answer questions regarding warranties, sales terms, deals, and promotions
• Use CRM systems and tools effectively to manage call volume and customer interactions

Requirements:

• Minimum of 6 months experience in the commercial vehicle industry
• Proven experience in customer support with a strong track record of meeting or exceeding sales quotas
• Excellent phone handling skills with active listening abilities
• Familiarity with CRM systems and best practices
• Strong customer orientation with the ability to adapt to different customer needs
• Excellent communication and interpersonal skills
• Ability to multitask, prioritize tasks, and manage time effectively
• Knowledge of SAP is a plus, but not mandatory
• Proactive approach to problem-solving and a commitment to customer satisfaction

Why Join Us?

• Competitive salary and benefits
• Collaborative and supportive work environment
• Opportunity for professional growth and development
• Be part of an innovative team within the commercial vehicle industry

If you’re passionate about providing exceptional customer service and thrive in a fast-paced environment, we encourage you to apply today!