Back to searchIT Service Desk Analyst /1st Line Support Analyst
DGH Recruitment
Posted 13 hours ago, valid for 6 days
Manchester, Greater Manchester M24WU, England
£30,000 per annum
Full Time
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Sonic Summary
- A global law firm in Manchester is seeking an IT Service Desk Analyst / 1st Line Support Analyst for a permanent position.
- The role requires experience in a legal environment, with responsibilities including providing technology support and managing incident requests.
- Candidates should possess good troubleshooting skills, knowledge of Windows 10 and Microsoft Office 365, and experience with ITSM call logging software.
- The position offers a competitive salary, though the specific amount is not disclosed in the job description.
- Applicants should ideally have at least one year of relevant experience in IT support.
A fantastic opportunity has arisen for an IT Support Analyst / 1st Line Support Analyst to join our Manchester based global law firm on a permanent basis.
IT Service Desk Analyst / 1st Line Support Analyst
Key Responsibilities:
* Providing a professional and consistent level of Technology support to all staff
* Responding to incoming incidents and requests at first point of contact reported via all
mediums
* Ensuring all incidents and requests are accurately recorded at the time of being reported
and responded to within a set Service Level Agreement
* Maintaining and updating incidents and requests in your own as well as the Service Desk
ticket queues
* Alerting Senior Analysts and Managers of reoccurring incidents and potential issues
* Keeping customers apprised and updated
* Escalating problems to the senior team members and third-party suppliers where necessary
IT Service Desk Analyst / 1st Line Support Analyst
Attributes/Skills:
* Experience supporting a legal environment
* Good troubleshooting and analytical skills
* Knowledge of Windows 10 and Microsoft Office 365
* Understanding of PC Hardware and operating systems
* Awareness of using Active Directory
* Experience of logging tickets in ITSM call logging software
IT Service Desk Analyst / 1st Line Support Analyst
In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.
DGH Recruitment Limited acts as both an Employment Agency and Employment Business
