Join a fast-growing IT team in the Professional Services sector, providing 1st line customer support, troubleshooting, and project work with modern technologies like Windows 11, Active Directory, and Office 365. This Manchester-based role offers professional development opportunities, a competitive salary, and a comprehensive benefits package, including healthcare, pension, and flexible working arrangements.

Client Details

Our client in professional services business, based in Manchester City Centre, our client operates nationally across the UK with over 100+ offices spread out nationwide.

They are currently a 100M+ turnover with ambitious growth plans but, they take great pride in the development of their employees with various professional qualifications available across specialisms.

The service desk currently looks after over 10,000+ endpoints in a large team who take part in various project work as well as BAU. Through various mergers and acquisitions the successful Service Desk Analyst will have the opportunity to work with an interesting modern tech stack as well as hone their craft through projects, obtaining professional qualifications along the way!

Description

The responsibilities of a IT Service Desk Analyst feature but are not limited to;

Delivering high-quality IT support to customers through (Telephone, Email & In-Person).
Maintain a high-level of customer service for all queries leveraging service management principles.
Conducting thorough problem-solving to diagnose and fix IT issues.
Training and guiding on new technology and applications.
Collaborating with the teams to design and implement new systems and processes.
Maintaining logs, of incident related to hardware and software and taking ownership and being proactive with issues.
Provisioning of equipment and building PC's that within the service catalogue and ensuring IT systems and procedures comply with company policies.
Documentation of processes and procedures to contribute to knowledge base within the department

Technical Stack for this position: Windows 11, Active Directory, Microsoft Office 365, Citrix Virtual Desktops, Hardware Setups, Mobile Device Management, ITIL Methodology.

Profile

A successful IT Service Desk Analyst should have:

Exceptional communication and interpersonal skills.
Proven experience in an IT support and problem-solving e.g. troubleshooting, configuration and ticket management.
An understanding of ITIL best practice.
Some knowledge of the following: Microsoft Technologies, Citrix Virtual Desktops, Active Directory.
A passion for Technology and a real desire to learn.
Ability to work independently as well as part of a team.
Good organisational and time keeping capability.
Professional Qualifications are highly desirable (e.g. ITIL/CompTIA A+)

Full training will be provided for all systems but having some knowledge of the technical stack will elevate your application.

Job Offer

A competitive salary in the range of 24,000 - 27,000 per annum (full-time, permanent).
Flexible working but, majority of time spent on-site in Manchester City Central (09:00-17:00) easily commutable through rail, tram or bus.
Professional Development: Paid for professional certifications to add to your individual success.
Health & Wellness: Healthcare Cashplan, discounted gym memberships, Cycle to Work scheme, and eyecare vouchers to support your well-being.
Financial Security: Income protection (75% salary), life assurance (4x salary), a tax-efficient pension plan, and access to retail discounts & cashback.
Work-Life Balance: Holiday buy scheme, interest-free travel loans, and comprehensive year-round travel insurance.
Regular company social events.

If you're passionate about technology and want to contribute to a leading firm in the Professional Services sector industry, don't hesitate to apply for this exciting IT Service Desk Analyst role!