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Portfolio are pround to exclusively represent our client in their search for an Administrator. Based in modern offices in Manchester City Centre, this role is vital to the running of the department. Working closely with the sales team and director, you be liaising between Clients and field based consultants, booking appointments and managing diaries. Excellent communication, organisation and ability to react quickly are a must for this role. We are looking for someone confident with previous admin experience, strong attention to detail and quick thinking. You will also produce reports and ad- hoc projects for the director as and when needed. This is an amazing opportunity to join a department experiencing massive growth which means progression in the future for the right candidate.
Job Overview
To be a member of the Face2Face team, your role is to assist the Sales Team with planning Consultant diaries in line with defined priorities and targets. On a daily basis, BSC's call clients and highlight the F2F additional service to them. The BSC would then be responsible for explaining the nature of the service to the individual client (including all of the relevant terms & conditions of the service) and informing them of how using the H&S Face2Face service would benefit them directly. Once the service is agreed, the matter would then be passed onto the Diary Planner / Administrator, who will ensure the client has a smooth journey, prior to their meeting with the H&S Consultant. Within this, the role will be to minimise travel, through effective Geographical Planning & to ensure that the matter is dealt with promptly and efficiently. The role will also assist the Director - Face2Face with additional tasks, like daily / weekly reporting.
Responsibilities:
To ensure no more than 15 x F2F Engagements are "unplanned" by the end of each working day;
To liaise with the H&S Consultancy & Advisory Service Teams, to ensure that all cases are dealt with promptly ensuring the client receives the best service at all times;
Visits to be planned by Consultant's allocated postcodes to minimise travel;
Reschedule cancelled appointments for next available date;
Any other assistance required within the Face2Face Department to ensure it's smooth running.
What you Bring to the Team:
B2B experience is advantageous;
Pro-active and self-motivated attitude: Staff are expected to take responsibility;
Strong customer service experience;
Outgoing personality, with strong organisational skills and a tenacious nature;
Professional and intelligent approach to work;
Good business acumen, articulate, uses initiative;
Strongly focussed on delivering an excellent client experience at all stages;
A positive approach in a fast-moving, busy team environment;
Strong Negotiation skills;
Problem Solving;
Geographical awareness;
Maintain and build internal relationships.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the department and the overall business objectives of the organisation.
BENEFITS
- 25 days' holiday, plus bank holidays
- Day off on your birthday
- Cash plan for you (and your children, if any)
- Holidays increase after 2- and 5-years' service.
- Contractual sick pay
- Private medical insurance after 5 years' service
- Pension Plan and Life Insurance
- Pension plan contributions increase after 5- and 7-years' service
- Holiday season bonus after 3 years' service
- Profit Share Scheme
- Season Ticket loan scheme
- Cycle to work scheme AND Free on-site Gym
- Access to Employee Assistance Programme
- Modern offices in the City Centre, with excellent transport links and subsidised car parking if needed
- Company incentives, access to discount schemes
INDMANJ
