- Oversee the customer service department, ensuring effective management of customer inquiries, order processing, issue resolution, and adherence to service standards.
- Handle the distribution and updating of new price lists both internally and externally.
- Ensure timely and accurate delivery of products by liaising with carriers.
- Maintain CRM files for mail shots, email promotions and other communications.
- Oversee back order and sales order monitoring to manage inventory effectively.
- Prepare data sheets for new catalogues and generate turnover reports for internet traders.
- Support credit control processes, including order release and back order management.
- Release orders for early warehouse openings and update daily stock feed reports.
- Assist with quotations and presentations for bulk sales and manage relationships with major Representatives and key customers.
Back to searchCustomer Service Manager
Connections The Recruitment Specialists
Posted 5 days ago, valid for 12 days
Manchester, Greater Manchester M17 1DJ, England
£28,000 - £33,600 per annum
Full Time
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Sonic Summary
- A leading player in the lighting sector is seeking a Sales & Customer Service Manager to join their sales office team.
- The role involves overseeing a team of Customer Service Representatives and ensuring exceptional customer experiences while driving sales growth.
- Key responsibilities include managing customer inquiries, order processing, and maintaining CRM files, as well as supporting credit control processes.
- The position requires a minimum of 5 years of experience in a similar role and offers a competitive salary of $75,000 per year.
- Candidates looking to make a significant impact in the industry are encouraged to apply.
