Account Manager

RelationshipManager

Salary: Up to £30k + £15k performance-related bonus

Location: Manchester City Centre - fully onsite role

Hours: Mon-Fri (9am-5pm)

Contract: Perm

Keywords: Account Management, Client Relationship, Sales and Service, Renewal Negotiations, Portfolio Management

What You'll Do:

As a Relationship Manager, you'll oversee a dedicated portfolio of approximately 100 clients, focusing on strong client relationships and account growth. You'll manage these accounts through virtual meetings, presentations, and occasional on-site events, delivering top-notch service while identifying new revenue opportunities. Key responsibilities include:

• Managing a portfolio of 100 EAP and OH clients across the UK.
• Meeting retention and premium renewal targets.
• Leading new client implementation projects, embedding our offerings into key corporate accounts.
• Supporting tender and bid exercises as a representative of relationship management.
• Negotiating renewal terms with clients, demonstrating clear ROI.
• Identifying upsells opportunities, aiming for £10,000 in new business per quarter.
• Generating 3 new business wins per quarter.
• Keeping detailed client records in our CRM and flagging at-risk clients and growth opportunities.

What You Bring:

We're seeking an organised, detail-oriented individual with a passion for client success and exceptional service delivery across all communication channels. You should have a knack for building rapport, a commercial mindset, and the ability to communicate effectively with diverse audiences. Additionally, you should demonstrate:

• Strong attention to detail, accuracy, and consistency.
• Exceptional customer service skills, adaptable across written, phone, and face-to-face interactions.
• The ability to build trust and maintain meaningful business relationships.
• Strong commercial acumen, with the ability to apply knowledge practically.
• Excellent communication skills, both written and verbal.
• Energy, dedication, and a results-driven attitude.
• Ability to multitask and adapt to change effectively.
• A track record of achieving KPIs and strong IT skills.

Why Join Us?

Our workplace is dynamic and fast-paced, making it ideal for those who thrive on overcoming challenges and are eager to grow. We invest in our people with dedicated training and development opportunities, setting you up for success. If you're ambitious, focused, and a confident communicator, you'll find endless career advancement opportunities with us.

Ready for the Next Step in Your Career?

Don't miss this chance to join an industry leader with a proven commitment to growth and employee success. Apply today by clicking the link below!

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates