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This role is for a designated client manager professional passionate about providing excellent customer service in the business services industry. This is a permanent position based in Old Trafford, suitable for a team member with a flair for sales and customer engagement across several engineering industries. The role will prove a pivotal function across multinational sales, & will have full exposure to end-to-end sales induction processes.
Client Details
Our client is a European based entity specialising in industrial-sized servicing contracts. The organisation has undergone remarkable expansion, establishing itself as a leader in the market with an extensive client base of over 25,000 and a workforce exceeding 900 employees. The workplace of this entity is marked by its dynamic nature, a high-speed operational environment, and a diverse array of activities.
Description
The key responsibilities of the aforementioned consist of:
- Engage with existing and potential customers over the phone
- Upselling and developing business
- Exceeding high volume sales goals while working in a team environment
- Identify customer needs to offer the best solutions
- Develop and maintain a broad knowledge of the company's services
- Meet and exceed personal and team sales targets
- Maintain high levels of customer service and professionalism
- Handle customer complaints and queries effectively
- Record customer information accurately in the database
- Collaborate with team members to achieve better results
- Booking outbound sales meetings
- Prospecting 100 new businesses per week
- Tracking independent forecast and sales margins
- Accounting for lead generation responsibilities
- Verbally establishing quick rapport
Profile
A successful candidate should have:
- Proficiency in verbal and written communication
- Ability to source prospects
- The ability to thrive in a competitive, fast paced environment
- Excellent communication skills, huge energy and a positive attitude
- A consistently polished and professional approach to work
- Excellent customer service skills
- Ability to work well in a team
- Strong problem-solving skills
- Ability to meet sales targets & KPI's/SLA's
- Good organisation skills
- Data entry and logging business development opportunities
- A strong hunger for success with real financial motivation
- Ability to efficiently prioritise tasks and manage time
- Drive, ambition and a strong work ethic
Job Offer
- Competitive basic salary of £31,250 with bonus guarantee's in place.
- Internal progression and promotional opportunities
- Free parking & gym onsite
- Uncapped commission OTE earnings exceeding £50k per annum
- Internal onboarding & training
- Pension schemes & other benefits
- 3 days in Office
