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The primary focus of the Client Relationship Manager role is to drive significant revenue from existing key customers within the UK (80%). Key Accounts comprises of organisations and revenue gained from the growth of existing key accounts. The secondary focus is to manage successful onboarding of new customers from proof of concept through to full adoption (20%). You should have experience creating significant growth in new accounts, be able to see the bigger picture and be committed to helping us to create it.
Account Management
- Act as a trusted advisor to clients, guiding them through their adoption journey
- Manage clients within key accounts to discuss current deployment, aims and objectives
- Monitor, refresh or extension opportunities with existing customers
- Collate information on any additional or new requirements
- Arrange and attend meetings between all relevant customer stakeholders and the Key Account Director.
Sales Reporting
- Forecast with accuracy on all opportunities within assigned territory
Key Competencies of an Account Manager
Essential
-
Two years experience in client relationship management
- Proven ability to build relationships and credibility at a strategic level
- Sales skills including objection handling, open questioning, closing and deep account mapping
- Experience engaging with stakeholders at all levels
