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We're seeking a Customer Engagement Manager with housing sector experience and ActiveH software proficiency. This role involves managing customer relationships, identifying new business opportunities, and ensuring customer satisfaction.
Responsibilities:- Manage designated customer accounts, scheduling regular meetings and gathering feedback.
- Conduct product demonstrations and support the tender process.
- Coordinate contract renewals and invoicing.
- Liaise with various departments to ensure timely processes.
- Engage with customers to provide trials and gather feedback.
- Excellent communication skills (written and verbal)
- Strong documentation skills
- Commercial awareness and product knowledge
- Account management experience
- Time management skills
- ActiveH software experience
- Proficiency in Microsoft JIRA and Confluence
- Bid management and technical writing experience
- Sales and marketing skills
General:
- Mainly remote work with occasional office and site visits.
- Attendance at team meetings and industry events as required.
- Remote / Flexible  working
- Career and Development opportunities
