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Customer Service Manager

Page Personnel Secretarial & Business Support
Posted 19 hours ago, valid for 25 days
Location

Manchester, Greater Manchester M17 1DJ, England

Salary

£10,000 - £12 per month

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • This well-established products-based business is seeking a dynamic Customer Service Manager for a 12-month contract.
  • The role involves managing a team of 22 agents and overseeing customer interactions related to delivery, after-sales, and warranty support.
  • Candidates should have a proven background in customer service management, ideally with experience in both online and retail environments.
  • The position offers an attractive salary of £50,000, along with a £10,000 completion bonus for fulfilling the contract term.
  • Applicants should be transformational leaders with a passion for people and processes, and a minimum of 3 years of experience in a similar role is preferred.

This well-established, products-based business operates both online and through a network of retail stores, serving customers across the UK. Known for quality and customer commitment, they offer a range of products backed by strong after-sales and warranty support. With a focus on delivering exceptional service, the company is looking to transform its Customer Service Department to improve efficiency, customer satisfaction, and team engagement.

Client Details

This role is available a dynamic and hands-on Customer Service Manager for a 12-month contract. This role is a unique opportunity for a skilled leader to make a tangible impact by driving transformation across the customer service function. You will manage a team of 22 agents, overseeing all areas of customer interaction, from delivery enquiries to after-sales and warranty support. This role requires a strong, people-focused leader who is equally comfortable with developing processes and driving a commercially minded approach to customer service.

Description

  • Lead, inspire, and develop a team of 22 customer service agents, fostering a positive and productive environment.
  • Oversee day-to-day operations, managing customer interactions across delivery, after-sales, and warranty queries.
  • Implement new strategies and processes to enhance the customer journey, improve response times, and boost overall customer satisfaction.
  • Develop and monitor KPIs, identifying opportunities for continuous improvement and reporting regularly on performance.
  • Collaborate with other departments to ensure seamless operations and alignment with company objectives.
  • Champion a people-led approach, balancing customer satisfaction with commercial insight to achieve measurable results.

Profile

  • Proven background as a Customer Service Manager, ideally in a products-based business with experience in both online and retail environments.
  • A natural leader who can engage, motivate, and develop teams, ensuring agents feel supported and empowered.
  • Strong organisational skills with a talent for implementing and refining processes to achieve operational excellence.
  • Able to view customer service through a commercial lens, understanding how each customer interaction impacts business performance.
  • Comfortable in a hands-on role, willing to get involved in day-to-day operations as needed to drive team success.

Job Offer

This role offers an attractive £50,000 salary, with a £10,000 completion bonus awarded for staying the full 12-month period.

If you're a transformational leader with a passion for people and processes, apply now to help shape the future of this customer service department.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.