Internal Account Manager

Internal Account Manager

Manchester

4 days per week in the office/1 day at home

Salary: £31,000

Key Responsibilities of the Internal Account Manager:

• Coordination and delivery of new customer orders ensuring services are met within SLAs
• You will be the primary point of contact for customers, internal teams, and third-party suppliers during the delivery process.
• Proactively manage delivery timelines, resolving any issues or delays through effective stakeholder engagement and problem-solving.
• Ensure all necessary documentation, records, and system updates are completed accurately and in a timely manner.

• Oversee the cancellation process for customer services
• Coordinate with internal stakeholders

• Provide guidance, mentoring, and support to junior members of the team
• Act as a point of escalation for more complex delivery and cancellation issues, ensuring swift resolution.

Requirements of this Internal Account Manager role:

Key Skills for this Internal Account Manager role

• Strong coordination and organisational skills, with the ability to manage multiple tasks and priorities simultaneously.
• Excellent communication skills, able to build strong relationships with customers, internal teams, and external partners.
• Proactive problem-solver, able to identify issues early and drive resolution.
• High attention to detail, ensuring accuracy in documentation, processes, and system updates.
• Confident working in a fast-paced environment with tight deadlines.
• Collaborative team player with a supportive and coaching mindset.

Immediate interviews available for this Internal Account Manager role