Back to search
Role: Sales Team Leader (Nights)Location: Wythenshawe (office based)Term: Full Time, PermanentContract: 32 hours per weekSalary: Up to £45,000 DOE + bonus + benefits
Hours: between 10pm-10amShifts: WORKING NIGHTS 3 on 3 off
CCA Recruitment are excited to be recruiting for an experienced contact centre Nights Sales Team Leader to join a client based in Wythenshawe M22. This role is WORKING NIGHT SHIFTS as your team will be speaking to Global customers.
The ideal candidate will be someone who can inspire and motivate a team of contact centre sales professionals supporting ambition and building on motivation. The ability to identify training needs to improve performance and most importantly to have a solid understanding of sales methodologies which you can draw on to coach and develop your team. This will be a role that delivers growth through improved skills and behaviours of the team.
Role duties of the Nights Sales Team Leader:
- Build and deliver success plans for the team
- Evaluate performance throughout the shift and current period to identify improvements and develop/deliver plans to achieve all objectives and KPI’s
- Continually assess the skill levels of the team, implementing remedial plans to enable success
- Support personal development planning
- Inspire teams with creative engagement and effective use of leadership tools to influence performance and create a high energy and motivated work environment
- Individual coaching sessions for excellence
- Identify and address barriers to success with individuals and the collective team
- Collate and track analysis of effectiveness, customer experience and skill levels. Present back tracking to plan, further initiatives to achieve.
- Contribute to operational action plans and initiatives including process and system improvements
- Articulate in providing reporting and analysis of the teams performance
- Effective management of competencies for both self and the team
- Deliver a fantastic customer experience through all interactions from self and the team
Experience required for this Nights Sales Team Leader role:
- Evidence leading a sales team to success
- Experience of delivering against against sales metrics
- Experience of positively influencing growth and improvement with individuals
- Experience of different sales and coaching methodology
- Attention to detail
- Proven track record of analytical and reporting skills
- Excellent time and task management
