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IT Operations Director

Adria Solutions
Posted 13 hours ago, valid for a month
Location

Manchester, Greater Manchester M17 1DJ, England

Salary

£80,000 - £96,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The IT Operations Director will oversee daily operational functions, including a 24/7 Service Desk and Customer Success teams, ensuring efficiency and alignment with strategic goals.
  • This role reports to the CEO and requires proven leadership skills to enhance service delivery and support organizational growth.
  • Candidates should have a minimum of 7 years of experience in operational improvement, preferably with ITIL frameworks, and a bachelor's degree in a related field.
  • The position offers a competitive salary range of £80,000 to £100,000, along with benefits such as bonuses, healthcare, and flexible working conditions.
  • Interested applicants are encouraged to apply for this opportunity based in Manchester.
IT Operations Director 

As the IT Operations Director, you will manage daily operational functions, overseeing critical areas including a busy 24/7 Service Desk, Customer Success and Customer Experience teams. Your role will ensure efficiency, scalability, and alignment with my client's strategic goals. Reporting to the CEO, you will lead your team, working closely to enhance service delivery, foster continuous improvement, and support future growth.

Key Responsibilities:
  • Operational Strategy: Develop and implement policies and procedures that align with strategic objectives, focusing on optimising, automating, and self-service capabilities.
  • Team Leadership: Inspire and mentor the operations team, fostering a culture of accountability and continuous improvement.
  • Performance Management: Establish and monitor key performance indicators (KPIs) to maintain operational excellence.
  • Resource Management: Oversee personnel and technology allocation to maximise efficiency.
  • Risk Management: Identify operational risks, assess their impact, and implement effective mitigation strategies.
  • Cross-Functional Collaboration: Work closely with other departments to ensure seamless integration of operations with overall business functions.
Skills and Experience:
  • Analytical Thinker: Strong problem-solving skills with the ability to analyse complex data and make informed decisions.
  • Detail-Oriented: A meticulous approach to ensure accuracy and quality in all operational processes.
  • Tech-Savvy: Proficient in using technology to streamline operations, particularly familiar with tools such as ServiceNow.
  • Effective Communicator: Excellent communication skills for collaborating effectively with cross-functional teams.
  • Adaptable Leader: Proven leadership in dynamic environments, with a talent for inspiring teams and thriving amidst change.
Preferred Qualifications:
  • Demonstrable experience in operational improvement, ideally with experience implementing continuous improvement plans based on frameworks such as ITIL.
  • A bachelor’s degree in business administration, operations management, or a related field, as well as an MBA, is a plus.
  • Certifications: ITIL v4, PMP, or Six Sigma certification is desirable.
Benefits
  • Bonus
  • Healthcare
  • Flexible working
Interested? Please Click Apply Now! Operations IT Director – Manchester

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.