Client and insight Manager

Our client is seeking a Client and Insight Manager, who is a self-starter and join a growing team working in the Financial Services industry. You will be based in their Manchester office.   

Profile:

• You will be a self-starter, with a history in maintaining client relationships and influencing strategies to improve collections and a proven history of managing a team and developing colleagues.
• You will possess excellent numerical and analytical skills and knowledge of data analysis tools.
• You will have knowledge of data modelling, data cleansing, and data enrichment techniques, and the capacity to develop and document procedures and workflows. 

Duties & Responsibilities:

• Analysing departmental KPI data to identify trends and increase efficiency and reporting this to the Group Head of Client Services
• Monitor client performance using system driven management information (MI) with a view to continuous improvement.
• Creation of monthly client MI packs with support of the Head of Data and appointed Client Services Manager
• Maximise instructions from clients where possible through performance and liaise with operational managers where required to ensure this can be achieved.
• Liaising with clients to understand data requirements and provide reports to support DRPs performance to clients.
• Provide data to influence change and suggest evidence based alternative processes .
• Maintain an up-to-date knowledge of all relevant company policies, client guidelines, statutes and regulations and ensure compliance through effective communication.
• Management of Client Liaison Team Leader and team of Client Liaison Officers who aids DRP clients or colleagues with various queries, reporting, or processes within the back office, ensuring effective cross training and quality processes are in place across the team, and regular performance reviews are undertaken with the team members’
• Maintain group CRM system for DRP

Desired Skills: 

• Strong Communication & Stakeholder Management – Ability to present, negotiate, and influence decision-makers.
• Contract & Account Management Expertise – Experience managing contracts and client accounts.
• Industry Knowledge – Experience in the parking sector (desirable not essential)
• Business Growth Mindset – Ability to identify and capitalise on opportunities for account expansion.
• Team management – experience of managing a team
• Flexibility to Travel – Full UK driving license with willingness to visit client sites across the UK.
• Proven Experience – At least 2 years in client relationship management or team management
• Data-Driven Approach – Proficiency in MS Office, Power BI, and data analysis to drive strategic decisions.

You will be required to undertake a DBS and CCJ check before starting your employment. 

Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.

Please Note:  Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.