JOB SUMMARY
Provides support and technical assistance to users for basic issues related to a variety of software applications while meeting defined service level expectations. Identifies issues, researches causes and provides solutions for Client Accounting and Real Estate Management teams.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responds to requests for assistance with a variety of accounting software packages used by Client Accounting services and Real Estate Management teams. Documents issues, resolution or other actions using incident management system.
Resolves requests for basic software support. Escalates requests requiring greater level of expertise.
Performs security and data reviews to ensure compliance with established policies and procedures.
Supports client and internal projects as directed by supervisor.
Provides input into process improvement efforts based on client incidents.
Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
No formal supervisory responsibilities in this position.
Back to searchContract Support
CBRE Local UK
Posted 6 hours ago, valid for an hour
Manchester, Greater Manchester M24WU, England
£35,000 - £42,000 per annum
Full Time
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Sonic Summary
- The job involves providing support and technical assistance for basic issues related to various software applications.
- Candidates should have experience in responding to requests for assistance with accounting software used by Client Accounting and Real Estate Management teams.
- The role includes documenting issues and resolutions using an incident management system and escalating complex requests as necessary.
- The position does not have formal supervisory responsibilities and requires compliance with established policies and procedures.
- The salary for this position is not specified, and a minimum of 1 year of relevant experience is typically required.
