Customer Account Administrator

Customer Account Administrator

Manchester

Up to £30,000

Our client, a market leader to the retail industry now has an excellent opportunity for a Customer Account Administrator to join their team. The role of the Customer Account Administrator will be to manage the end-to-end and co-ordination of Customer orders for the New Stores and Refits, new concepts and any special one-off requirements associated with a new store.

Accountabilities

• Support the delivery of multiple Values based initiatives (MAGIC Values) and delivery of COGS throughout the year.
• Support initiatives and activity related to social value, including charity fundraising and volunteering.
• Drive and deliver Customer First approach in all communication and activity linked to our Value Proposition
• Responsible for the end-to-end co-ordination of Customer orders for New Stores and Refits, working with the Customer as an extension of the CX Team ensuring great customer service, as well as friendly positive and engaging communication
• Creation and maintenance of relationships with Customer stakeholders including Head Office, Property and Projects Teams and Contractors ensuring regular patterns of interaction, speed of response and attention to detail
• Managing the orders from placement through to delivery at site, co-ordinating:
• Placement of order through Bunzl systems including date requirements or special delivery requirements
• Liaison with Customer stakeholders to verify any queries relating to the order and delivery, liaising with Bunzl CX, Supply Chain and Operations Teams to ensure all necessary items for each and every new store and refurbished store are delivered on the agreed date to the correct location as a consolidated delivery
• Expectation management of the Customer and related stakeholders to communicate progress, any issues and confirm successful fulfilment of the orders whilst also ensuring the CX Team are updated and have visibility.
• Manage and track the detailed requirements of each project
• KPI Reporting at a Customer and SKU level to provide the CX Team with necessary information for Customer reports
• Escalation of concerns or issues, working internally to resolve process challenges to mitigate for future orders

Undertake ad hoc tasks/projects as and when required

Skills and Competences

• Demonstrates an ability to win through collaboration. e.g. solicits and shares ideas, views, and resources with positive and tangible results. These results are to be achieved through cooperation and collaboration.
• Drives outstanding customer care, anticipating customer’s needs and actively looks for ways to help. Recognises that customer satisfaction is the key to individual and collective success and therefore ensures the customer remains priority within the team. Delivers results for customers, building long term business relationships.
• Actively listens to others, seeks to understand different perspectives, and shows respect for views different from own. Expresses clearly, adapts language and communication style to consider the audience, and the nature of the information. Tailors influencing style effectively to each situation.
• Conduct and develop collaborative and proactive relationships internally and externally with the customer and their appointed contractors where applicable
• Self-Starter, with the ability to thrive in a dynamic, collaborative, and fast-paced work environment
• Excellent interpersonal & relationship building skills
• Ability to work well as part of a team, taking the lead where required to achieve the results required for the project in hand
• Organised and efficient in approach
• Ability to manage numerous high profile projects and timelines concurrently
• Diligent and accurate with a strong attention to detail
• Strong Written and Verbal Communication
• IT literate, with data analysis skills
• Process orientated
• Driving a spirit of continuous improvement

The succesful candidate will have experience supporting with the delivery of projects and working to measured deadlines as well as having experience working within the Retail Industry.

Apply online or for further information please contact one of our specialist consultants quoting reference number 15544.

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