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Customer Service Administrator, Stretford, £23,000 doe
Working for a well-established online e-commerce business who have an excellent reputation for providing first class products and services throughout the UK, Ireland and the EU. If you have strong customer care experience and wish to join a firm who can offer a thorough training package with opportunities for progression, then please apply today.
Responsibilities
- Processing of daily orders received from B2B and B2C customers,via email, phone and online portals etc.
- Responding and communicating with customers regarding orders and stock queries
- Producing stock reports where necessary via email, telephone and e-chat.
- Confirmation and monitoring of orders from initial input, through to dispatch and invoice status.
- Liaising with couriers regarding claims for lost or damaged stock
- Arranging returns and collections and issuing customer accounts with credits.
- Recording complaints in the system and circulating to relevant staff members.
- Creating proforma invoices
For more information, call Lisa on 0161 928 9268 or click apply!
Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.
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