Back to search
18 month FTC
Are you a People Manager with a passion for mental health and wellbeing?
Are you looking to join a company that will invest in your development?
Portfolio are proud to be representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.
This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as a Customer Service Manager.
The Specialist Support team are responsible for ad hoc services which do not form part of the standard EAP, for external clients. This includes training webinars and workshops, Mental Health First Aid courses & Suicide First Aid courses, Critical Incident Stress Management (CISM) Debriefs, psychological assessments and support, and non-clinical supervision. You will ensure the team achieve their objectives of coordinating and consulting on all specialist, ad hoc additional services.
The role involves organising the teams' workload, coordination of the above services, producing reports, as well as working with wider departments to ensure services are appropriate for the client's needs. You will monitor and manage KPIs, SLAs and quality assurance across the team, ensuring that the Specialist Support team and wellbeing network are working consistently and in line with client and organisational expectations.
Responsibilities
- Ensuring that the Specialist Support team are supported and have the resources to excel in their duties.
- Ensuring the training and workshop (inc. Mental Health First Aid and Suicide First Aid) needs of external clients are correctly identified, and subsequently coordinated and managed in line with service level agreements.
- Ensuring all Enhanced Psychological Support referrals, Structured Professional Support referrals and all other additional services are consulted, co-ordinated and managed in line with service level agreements.
- Ensuring you and your team keep up to date with relevant mental health and wellbeing news, and changes within legislation to make recommendations for service enhancements and additional product offerings.
- Conducting meetings, management and any formal HR issues as required.
- Regularly communicate with the specialist sales team to ensure service is able to meet demand.
- Conducting huddles with the teams to share information on a daily and weekly basis. To assist in the investigation of complaints and liaise with clients and service managers regarding service issues.
Requirements
- Minimum 1-year experience in a management position
- Self-sufficient, innovative and driven
- High level of organisational skills, ability to work to tight deadlines, targets and complete project work to a consistently high standard
Benefits
- 25 days' holiday, plus bank holidays
- Day off on your birthday
- Cash plan for you (and your children, if any)
- Holidays increase after 2- and 5-years' service
- Contractual sick pay
- Private medical insurance after 5 years' service
- Pension Plan and Life Insurance
- Pension plan contributions increase after 5- and 7-years' service
- Holiday season bonus after 3 years' service
- Profit share scheme
- Season ticket loan scheme
- Cycle to work scheme
- Access to Employee Assistance Programme
- Social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!
- Company incentives, access to discount schemes
- Free onsite gym with regular group classes
48874LS
INDMANS
