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Our client is a large, independent business-to-business finance broker specialising in a diverse range of commercial finance products including commercial mortgages, asset finance, company buyouts, refinance deals, and more. With a strong reputation for delivering tailored financial solutions, and high customer service levels, we pride ourselves on providing an exceptional client experience and fostering a dynamic, collaborative work environment.
Based in corporate offices on the outskirts of Manchester.
What you can expect:
- A competitive salary of 35,000 - 40,000, depending on experience.
- Discretionary performance-related bonus.
- 24 days holiday, plus bank holidays.
- Free on-site car parking.
- Enhanced maternity leave.
- Enhanced paternity leave.
- Sick pay.
- Modern, vibrant offices that provide an excellent working environment.
- Clear pathways for career development and progression.
Key Responsibilities:
- Managing a portfolio of lending cases from initial enquiry to completion.
- Acting as the primary point of contact for customers and professional introducers, maintaining regular communication and providing updates throughout the process.
- Building and managing strong relationships with all stakeholders to ensure a high level of customer service and satisfaction.
- Liaising with lenders, solicitors, and other parties to facilitate the smooth progression of cases.
- Preparing and reviewing documentation, including debentures, deeds of parity, and title deeds.
- Conducting due diligence and ensuring compliance with lending criteria and regulations.
- Providing relationship management support, resolving queries promptly, and proactively identifying opportunities to enhance the client experience.
- Identifying opportunities for process improvements and contributing to team success.
- Proven experience in banking, lending, or commercial finance within a case processing or case management role.
- Familiarity with debentures, deeds of priority, and title deeds (highly advantageous).
- Strong organisational skills with the ability to manage multiple cases simultaneously.
- Exceptional communication and interpersonal skills, with a customer-focused approach.
- Demonstrated ability to deliver high-level customer service and build lasting professional relationships.
- A proactive mindset and keen attention to detail.
