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Contact Centre Team Manager
Location: Manchester City Centre
Salary: 35k - 40k per annum, Dependant on Experience
Hours: 9 - 5, Monday to Friday - 35 hours per week
Full Time, Permanent role - On site
Are you a motivated professional who wants to further their career in a dynamic and evolving industry? We are working alongside an innovative growing repair network company who are looking for somebody to join their team and drive exceptional customer service!
The Contact Centre Team Manager will receive amazing benefits!
- Day off for your birthday plus a gift
- Free access to well-being and mental health support through Health Assured's Employee Assistance Programme
- Company social events all paid for (sometimes including overnight stays)
- Your child's first day of school off work
- Dress down Friday every week
- 20% off conveyancing
- No bank holiday working
- Employee of the Month Scheme
- Long service bonus
- Extra holidays given for 100% attendance.
Key Responsibilities of the Contact Centre Team Manager:
- Provide guidance and support to customer service team colleagues, serving as the primary point of contact for support.
- Ensure all team members have the necessary resources and knowledge to perform their tasks effectively.
- Assist in overseeing case management processes and ensure compliance with established protocols.
- Review the CRM system for missing data and ensure all records are up to date, working with staff to ensure data entry standards are met.
- Ensure accurate documentation of project progress and outcomes.
- Prepare and submit regular project reports to the Projects Manager.
- Monitor staff attendance and timekeeping, addressing any discrepancies or concerns.
- Help coordinate project activities and ensure alignment with organisational goals.
- Facilitate effective communication within the team.
The Key Requirements of the Contact Centre Team Manager:
- Proven experience in a Team Leader role.
- Ability to support and develop colleagues in their roles.
- Service data analysis and solutions development capabilities.
- An approachable and confident manner in engaging with clients, colleagues, and management.
- Excellent and effective oral and written communication skills.
- Strong computer skills, including Microsoft Office, using online forms, and capturing essential client information quickly, accurately, and with a high attention to detail.
If you are interested in the role, and want to know more, please apply or contact us for more information.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
