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Our ideal candidate will need to have:
- Good communication skills and numerology skills as well as good literacy skills when writing up quotes.
- Good organisation skills when dealing with a busy inbox and high influx of jobs.
- Ability to make quick thinking decisions and to handle multiple tasks in a fast-paced environment.
- Good time management skills and an understanding of SLA requirements to ensure priority jobs are dealt with urgently.
- Computer literate with knowledge of Word/Excel and other Microsoft packages.
- Client Facing skills including good customer service over the phone and via email.
- Facilities Management knowledge or experience in a similar environment.
- Good attention to detail.
- Experience in raising purchase orders.
- Understanding of Health & Safety Legislation and compliance requirements.
- Ambitious with good work ethic and is open to learning new skills.
- Some knowledge or experience of working with CAFM systems.
- Experience in coordinating specialist sub-contractor and engineering visits.
Additional Requirements:
- Support Engineers and Contract Managers in day-to-day requirements.
- Raising of purchase orders for material goods and subcontractor works.
- To liaise with the client team on a regular basis to ensure a proactive support of their requirements.
- To liaise with the rest of the Helpdesk Team and support where required.
- To monitor the progress of compliance and any follow up works are picked up and delegated to correct department.
- To assist in managing any sub-contractor visits.
- Convey and display the Company core values of respect, trust, communication, care and commitment.
- Understand job sheets and where remedial works would be required then close open jobs accordingly.
- To continually monitor and develop the local administration processes and procedures.
