- Coordinate the credit control process with the Property Management team for all properties within the portfolio
- Provide excellent customer service to tenants, handling inquiries and arranging payment plans swiftly and professionally
- Compile and manage legal recovery files, liaising with third-party solicitors throughout the process
- Review and monitor all current credit control processes, implementing changes as necessary
- Maintain accurate tenant records and provide general support to the accounts department as required
- Â credit control experience, with a proven track record in a supervisory role
- Excellent communication skills, both written and verbal, with the ability to build rapport with tenants and clients
- Proficient in Microsoft Office, particularly Word and Excel