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- Chasing overdue invoices and payments in a timely manner
- Working closely with Account Managers to resolve customer queries.
- Building positive working relations with key accounts
- Provide KPI information through Qube and working with third parties where necessary.
- Dispute any deductions/credit requests that are invalid.
- Manage internal and external queries relating to customer accounts.
- Monitoring any orders placed on hold due to customer account queries.
- Process incoming bank receipts onto the system and allocating to customer accounts.
- Process cheques onto the system, allocating to customer accounts and banking cheques.
- Balancing the day books and noting any adjustments posted for Finance to review.
- Compiling data for the department for the monthly Board Report
- Updating the Credit Note Analysis report daily.
- Opening new accounts for customers, performing credit checks and terms reviews
- Using initiative to suggest and develop any improvements to current ways of working.
- Previous experience of working as a Credit Controller
- Strong written and verbal communication & negotiating skills.
- Good organisational and time-keeping skills
- High attention to detail and able to take ownership of their role.
- Great IT and MS Excel skills
- Able to remain calm and professional when dealing with difficult situations.
- Knowledge of Qube or other property management software (desirable)
- Good basic level of Education
- Driven, proactive, confident communicator.
- Ability to work independently & within a team.
- Experience working within a finance team (ideally within residential debt collection)
- IRPM Associate Level (or the willingness to work towards)
- AAT (or the willingness to work towards)
