Credit Controller

Credit Controller
£13.82 per hour
Temporary (2 months – possible to be extended)
Manchester City Centre

We are seeking a detail-oriented and motivated Credit Controller to join our Finance Department. The Credit Controller will play a crucial role in managing student accounts, ensuring the timely collection of tuition fees, grants, and other university-related revenues, and maintaining the financial health of the university. The ideal candidate will balance a professional, empathetic approach with the need to enforce payment deadlines and resolve any payment-related issues efficiently.

Key Responsibilities:

• Monitor student fee accounts and other receivables, ensuring accuracy and timely invoicing.
• Proactively chase outstanding tuition fees and other debts through phone calls, emails, and formal letters while maintaining a professional and compassionate approach to students and their financial situations.
• Work with students to establish manageable payment plans, ensuring both the university’s financial goals and student needs are met.
• Develop, implement, and maintain robust credit control processes to minimize overdue balances.
• Liaise with students, academic departments, and financial aid offices to resolve payment disputes and clarify any issues related to fee structures, deadlines, and payment requirements.
• Prepare regular reports on outstanding balances, credit risk, and overdue accounts for senior management and academic departments.
• Ensure that all credit control activities comply with university policies, data protection regulations, and external financial regulations.
• Work closely with the finance team to reconcile student accounts, post payments, and resolve discrepancies. Collaborate with the admissions and student services departments to ensure smooth processes.
• Provide high-quality service to students, addressing any payment-related queries or concerns in a timely and professional manner.

Key Skills and Attributes:

• Strong numerical skills and attention to detail.
• Excellent communication and interpersonal skills, with the ability to handle sensitive financial conversations.
• Negotiation and problem-solving abilities to effectively manage debt recovery while maintaining positive relationships with students.
• Good organizational skills and the ability to work under pressure, prioritize tasks, and meet deadlines.
• Proficiency in financial systems and software (e.g., Excel, student information systems, accounting software).
• Knowledge of credit control, debt collection, and financial regulations in a higher education context is an advantage.

Qualifications and Experience:

• Proven minimum 2 years’ experience in a credit control.
• Strong financial acumen with experience in managing payment collections and credit risk.
• Ability to handle confidential and sensitive information.
• Experience in a university or educational institution environment is a plus.

Personal Attributes:

• Empathy and understanding of the financial pressures students may face.
• High level of integrity and commitment to financial accuracy and transparency.
• Team-oriented with a proactive attitude.