Call Centre Operator

Call Centre Operator - Manchester (Hybrid)

Looking for a role where you can make an impact every day? We are on the hunt for a Call Centre Operator to join the fast-paced Customer Care team in central Manchester. If you’re a problem-solver with a knack for great customer service, this is your chance to be at the heart of a team that keeps things running smoothly and work for a leading FTSE-listed company.

Why Join Us?

• Temp to Perm Opportunity - start on a temporary contract with the potential to become permanent.
• Hybrid working—enjoy the best of both worlds with 4 days in the Manchester City Centre office and 1 day working from home.
• Full time hours
• Pay rate: £13.50 PAYE
• A supportive, energetic team where your contributions really count.

What Call Centre Operator Will Be Doing:

• Handle incoming calls and emails, accurately recording and managing service requests.
• Coordinate with engineering teams and contractors to keep everything on schedule.
• Log, track, and manage service requests—making sure issues are resolved quickly and efficiently.
• Work closely with engineers and contractors to keep everything on schedule.
• Stay on top of work orders, ensuring smooth operations and top-tier customer satisfaction.
• Jump in to support your teammates whenever needed - teamwork makes the dream work!

What Will Call Centre Operator Bring:

• Experience in a call centre, helpdesk, or customer service role.
• A sharp eye for detail and the ability to multitask.
• Clear, confident communication skills—you know how to keep things professional and friendly.
• Strong IT skills, including Microsoft Office (Outlook, Word, Excel) and ideally CAFM systems (Concept preferred).

• A proactive and professional approach to problem-solving.
• Available immediately or within a week's notice

If you love working in a fast-paced environment and thrive on delivering top-notch service, we want to hear from you!

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If your application is successful, you will be contacted shortly.

The job title and description in this advertisement may differ from the client's official job description/contract. We appreciate your interest in this role. E Personnel Recruitment aims to acknowledge all applications, but due to the high volume of CVs we receive, this may not always be feasible.

You can apply with the utmost confidence to E Personnel Recruitment directly, experts in both Permanent and Temporary Recruitment, and a proud member of the Recruitment & Employment Confederation (REC), the professional body for the recruitment industry. In the meantime, feel free to explore similar job opportunities on our website: e-personnelrecruitment.co.uk