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Customer Support Technician

Uniting People
Posted 9 hours ago, valid for 6 days
Location

Manchester, Greater Manchester M40, England

Salary

£24,300 per annum

Contract type

Full Time

Retirement Plan

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Sonic Summary

info
  • The company is seeking a Customer Support Technician to join their specialist Customer Support team, with working hours from Monday to Friday, either 8am - 4.30pm or 9.30am - 6pm, and a hybrid working model after probation.
  • This role involves managing customer communications through phone, email, and a ticketing system in an office environment, distinct from a call center setting.
  • Candidates should have relevant experience, although the specific number of years required is not mentioned in the job listing.
  • The position offers a competitive salary along with a comprehensive benefits package that includes 25 days of annual leave, enhanced parental pay, and a pension scheme.
  • On-going training and development opportunities are provided to ensure career progression within the company.

Customer Support Technician
Monday to Friday: 8am - 4.30pm/ 9.30am - 6pm
Hybrid after probation

We are recruiting for a Customer Service Advisor to join our clients specialist Customer Support team.

Please Note: This is NOT a Call Centre role, you will be working in an office environment where you will be managing your own workload.

ROLE:

  • Communicating with customers via phone, email and a ticketing system
  • Working on a fast-paced support desk handling customer enquiries
  • Manage your own workload while meeting deadlines
  • Liaise with any internal and external teams
  • Working on several different systems
  • Ensuring all information is logged correctly
  • Provide a great service to customers
  • On-going training and development

BENEFITS:

  • 25 days annual leave + Bank Holidays
  • Buy/Sell up to 5 days annual leave
  • Great progression opportunities
  • Enhanced Adoption, maternity and shared parental pay
  • Enhanced paternity
  • Childcare vouchers
  • Tax-Free childcare
  • Pension Scheme
  • Income Protection
  • Cycle to work
  • Healthcare Cash Plan
  • Company sick pay
  • Eyecare and Spectacle Vouchers

APPLY NOW!

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