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Customer contact centre information clerk
Inbound Collections Agent Hyrbid

Inbound Collections Agent Hyrbid

The Recruitment Co

Posted 6 hours ago, valid for 21 days

Manchester, Greater Manchester M34 2JF, England

£22,000 - £26,400 per annum

Full Time

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Sonic Summary

The job title is Inbound Collections Agent, offering a salary of £22,010 with on-target earnings (OTE) ranging from £30,000 to £50,000+.
The position requires 37.5 hours of work per week, with shifts scheduled between 8 am and 6 pm.
Candidates should have contact center experience in a targeted environment, focusing on resolving low-value outstanding parking charges through inbound calls.
Key responsibilities include managing sensitive conversations, maintaining accurate customer records, and achieving personal and team targets.
The ideal candidate should possess a strong work ethic, excellent telephone skills, and the drive to excel in a dynamic work environment.

Job Title: Inbound Collections Agent (Hybrid)Salary: 22'010 (OTE £30-50k+)Hours: 37.5 hours a week between 8am and 6pmLocation: Denton (Manchester)Do you have contact centre experience in a targeted environment?What is the role?

Resolving low value outstanding parking charges from individuals
Predominantly dealing with inbound calls with first call resolution
Managing difficult conversations in a sensitive and professional manner
Entering accurate records of customer interactions
Following processes and guidelines to deliver great service
Achieving personal and team targets in a contact center environment
Delivering or developing your skills with multi-channel communication
Day to day handling of multi channel communication

Is this you?

Looking for that opportunity with an industry leading business to build a career
A drive and self motivation
Excellent telephone manner with the ability to positively resolve situations
Keen to excel in a great work environment
Confident in your ability to achieve realistic targets and benefit financially
Strong work ethic and happy to work on your own initiative

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