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- Experience in a similar role within Customer Services/Contact Centre.
- Able to demonstrate solid experience of successfully managing customer enquiries through to resolution
- Excellent verbal and written skills across a broad range of audience, with the ability to adapt your style to meet the needs of the individual
- Ability to remain calm under pressure operating with empathy, understanding and diplomacy
- Ability to work effectively as a part of a team, and understand the importance of adapting your response to best fit with the customer
- Provide excellent service to all internal and external customers, demonstrating patience and the ability to listen to determine the best course of action for all repair inquiries.
- Offer administrative support to the Property Surveyors, ensuring that the program of is effectively communicated to tenants
- Handle all inquiries professionally, playing a key role in delivering best-practice repair services. The Advisor will be confident and efficient in managing property-related queries and liaising with all teams to ensure high levels of customer service and satisfaction.
- Provide comprehensive support to regional and office-based teams, ensuring the efficient operation of all processes related to repairs
- Serve as the initial point of contact for customer repair inquiries, ensuring that accurate information is gathered and recorded during customer interactions.
- Monday to Friday: 9am - 4:30pm OR 9:30am - 5pm
