Client On Boarder

Job Title: Product Specialist - Insolvency Focus

Location: Hybrid (with flexibility for face-to-face customer engagements as needed)

Agency: Imperium Financial Recruitment

Leading Technology Company that has been established for over 40 years with a strong UK client base and a growing international reach. Specializing in developing tailored software solutions and IT expertise for a variety of sectors. Our business provides, staff development, well-being, and job satisfaction are core values, creating a collaborative and welcoming environment with a wealth of knowledge and experience for new team members to tap into.

We are seeking an Insolvency Specialist to join our dynamic product team in the role of Product Specialist. This team is currently undergoing a major transformation as it transitions to a new SaaS product. This role is ideal for an insolvency professional looking to diversify their skill set and drive transformational change across the industry.

• Develop an in-depth understanding of the new system and its functionalities to facilitate client transitions.
• Analyze clients’ current insolvency operations to map the transition to our system seamlessly, ensuring adoption of best practices.
• Lead the development and execution of project plans to manage the onboarding process in line with the methodology.
• Collaborate with internal teams to align client requirements with project specifications and timelines.
• Serve as a primary contact for clients during the onboarding process, ensuring successful project completion.
• Provide additional support for the front-line support team as needed.
• Assist in test planning and execution, offering structured feedback to support product development.
• Document requirements, engage with developers, and drive functional upgrades from initial requests to completion.

• Strong knowledge of corporate and personal insolvency processes.
• Clear, concise communication skills, with the ability to translate complex business requirements into digestible training material.
• Working knowledge of Insolvency based systems.
• Strong organizational and project management skills, with an innovative and deadline-driven approach.
• Excellent customer-facing communication skills.
• Confident facilitator, capable of leading virtual and in-person training sessions.
• Proficient in MS Office.
• Ability to manage multiple tasks effectively.

• Competitive salary and bonus package.
• Supportive, growth-oriented company culture.
• Continuous training and personal development with advancement opportunities.
• Cross-departmental exposure, allowing for rapid skill growth.
• Ongoing feedback to support personal and professional improvement.
• Generous holiday allowance, increasing with tenure.
• Travel opportunities for customer engagements.
• Comprehensive private healthcare and pension scheme.
• Complimentary on-site parking.
• Flexible and hybrid working arrangements.
• Company days out, and a day off on your birthday.