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COMPLAINTS HANDLER
Salary: £25,000
Location: Manchester City Centre - onsite
Contract: Permanent
Hours: Monday - Friday (9am-5:30pm)
Keywords: Complaints Handling, Service Issues, Client Support, Retention Rates, Salesforce, CRM, B2B
Our client is on the lookout for a dedicated and experienced Complaints Handler to join their dynamic team in Manchester City Centre. This role offers an exciting opportunity to provide exceptional service to new and existing clients in a fast-paced, global business. You will be instrumental in identifying 'at risk' accounts, offering support, additional training, and resolving service issues. With a competitive salary of £25,000, this role is perfect for someone with excellent listening skills, the ability to handle objections, and a knack for communicating with clients of varying technical abilities.
* Fast-paced, global business environment
* Opportunity to contribute to the company's Super-duper Service strategy
* Competitive salary of £25,000
What you'll do:
As a Complaints Handler, your primary responsibility will be providing critical care support to new and existing clients. You will take charge of all service issues, digging deep to identify the root cause and offer suitable resolutions. Your role will involve recording accurate details of any service issues in Salesforce or the relevant CRM system. You will also handle technical and compliance-related complaints, ensuring that all procedures are followed accurately. Your proactive approach will be crucial in identifying 'at risk' clients whom you will contact to promote the benefits of our products and services. Furthermore, you will provide valuable feedback to sales and service agents to help improve efficiencies and promote best practice.
* Take ownership of all service issues, identifying the root cause and offering suitable resolutions
* Record accurate details of any service issues in Salesforce or the relevant CRM for reporting purposes
* Handle technical and compliance related complaints following all procedures accurately
* Identify and pro-actively contact 'at risk' clients to promote the benefits of our products and services
* Provide feedback to sales and service agents to improve efficiencies and promote best practice
* Improve client sentiment and online reputation by pro-actively contacting dissatisfied users
What you bring:
The ideal candidate for this Complaints Handler position brings along proven complaints and complex case handling. You possess skills such as handling objections effectively and making recommendations based on client needs. Your excellent listening skills enable you to communicate effectively with clients of varying technical abilities. Your ability to thrive in a fast-paced environment coupled with your adaptability to change sets you apart from others. Moreover, you take responsibility for your own product knowledge.
* Proven ccomplaints handling experience, ideally B2B
* Soft sales skills including the ability to handle objections and make recommendations based on client needs are required
* Excellent listening skills are necessary for effective communication with clients of varying technical abilities
* Ability to work in a fast-paced environment is crucial
* Adaptability to change is important
* Responsibility for own product knowledge is expected
What sets this company apart:
Our client is a leading software provider powered by HR, health & safety, and legal experts. They are on a mission to transform people management for businesses and have been making life easier for employers since 2015 with their range of innovative software. They provide HR, H&S, and business support to over 95,000 businesses globally. The market moves quickly and so do they. They put the customer first, working hard and always looking ahead, purposefully innovating to ensure peace of mind.
What's next:
Ready to take your career to the next level? Don't miss this exciting opportunity!
Apply today by clicking on the link!
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
