FJA are looking to recruit a Customer Liaison Coordinator on behalf of our client based in the Greater Manchester area. Joining a hugely successful and growing team, you will play a pivotal role in scaling the Sales operations and driving the team towards exceptional performance. This role is ideal for someone who is passionate about providing an exceptional Customer experience by effectively liaising with internal and external parties to ensure every step of the Customer journey is smooth and efficient. You will play a pivotal role in driving the business forward and being a key point of contact for all Customers. Benefits in the role of Customer Liaison Coordinator

Competitive salary of up to £35,000
Company car / car allowance and fuel card when required
Attractive pension scheme (6% employer contribution)
Long service recognition bonus scheme and extra holiday accrual
Profit share scheme
Private Healthcare cash plan
Ongoing training and development

Customer Liaison Coordinator responsibilities;

Handle and resolve all queries from clients and third parties
Management of internal and external relationships
Liaise with customers, various internal departments and suppliers
Assist other members of the Management team in driving the business forward and implementing any process or operational improvements
Effectively liaise with Customers to ensure accurate updates are provided at each stage of the process
Ensure all aftercare activities are implemented and effectively manage any issues through to effective resolution
Manage all customer feedback to ensure any required improvements are implemented
Get to the root of any issues / problems quickly in order to resolve within required timescales

The successful Customer Liaison Coordinator must have:

Proven working experience in a similar role within Customer Service / Customer Experience
Able to manage and drive the Customer experience to the highest standard
Excellent communication skills including strong interpersonal and team leadership skills
Is computer literate, with experience of Microsoft Office
The ability to build strong and lasting customer relationships
The ability to cope under pressure and prioritise effectively, as you will be managing multiple customer projects at any one time

Our client is an industry leader, delivering excellence in everything they do, so this is an excellent opportunity to join a hugely successful and ever-growing business. If you are interested in this Customer Liaison Coordinator opportunity, then please apply now with your current updated CV Due to the high volume of applications, we receive we are not always able to reply to all applications. If you haven’t heard back from us within 2 weeks, then please accept that your application has been unsuccessful for the role we currently have advertised Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. Finlay Jude Associates Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers

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