- Interact with customers who may be in arears
- Negotiate payment plans
- Take payments
- Log and resolve complaints
- Assist with budgeting
- Assist with repayment offers
- Deal with disputes
- Maintain personal records
- Assist vulnerable customers
- Ability to operate in a regulated environment
- Ability to operate and interact using multiple contact channels (Telephony, Written, Digital)
- Driven and Able to work to KPI’s
- Problem solver
- Solution focused
- Ability to review and analyse information at a fast pace
- Ability to remain controlled in a challenging environment
- Ability to utilise multiple IT platform
- Demonstrate N-brown behaviours
- 24 days holiday (+ 8 bank holidays) with the option to buy an additional 10 days
- Annual bonus scheme
- Enhanced maternity and adoption leave
- Access to Apricity, a self-funding IVF benefit at a reduced rate
- Company pension with up to 8% N Brown contribution
- Mental Health support both internally and externally, including access to our wellbeing champions and counselling services
- A range of financial wellbeing support
- Colleague discount across all N Brown brands
- Onsite café with subsidised rates and local restaurant discounts!
- Paid volunteer time – all our colleagues can take a full day paid to volunteer for a charity of their choice