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We have a fantastic opportunity to join a Customer Support Team, on a temporary basis for a period of 12 weeks initially. As a Customer Support Specialist, you will be a front-line support for our clients’ customers. Providing service and maintenance solutions through the processing of Guarantee schemes in addition to providing assistance on an ad-hoc basis to the Warranty Team in response to expected fluctuation of seasonal demands.
Role & Responsibilities:
- Working through a backlog of guarantee schemes
- Processing cards
- Warranty administration
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
- Build sustainable relationships and engage with customers by going the extra mile
- Collaborate with team members and field engineers
- Provide tailored advice and recommendations
- Maintain accurate records on the internal systems providing a clear and concise audit trail
- Meet personal/team performance targets
Knowledge and Experience Required:
- Experience in a customer service and administrative role
- Excellent written and verbal communication skills
- Attention to detail and excellent organisation skills
- Service-orientated with an empathetic and pragmatic approach
- Resilient, find solutions to day-to-day challenges
- Efficient in your approach, ensuring the needs of the customer and the business are considered when making decisions
- Ability to work with Microsoft Office 365
Hours: 9 am – 5 pm Mon – Fri (Hybrid working up on successful training)Â
Location: Trafford ParkÂ
£14.29 Per hour (Paid Weekly)Â
