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Customer Service - Existing Repair Handler
Location: Central Manchester City Centre
Salary: Up to 25,000 per annum
Hours: Monday to Friday 9 - 5 , Saturday working 9 - 1 on a rotational basis
Permanent, Full Time Opportunity
Do you have exceptional relational and customer service skills? Are you familiar with the world of car repairs? Are you ready to join a professional and fast-growing team in the heart of the City Centre?
Here at Exclusive, we value what our team brings to our success, and we're on the lookout for talented individuals to join in our ever-growing success! We are an established law firm with fresh, modern offices in the heart of the city centre!
The Customer Service Repair Handler will receive amazing benefits!
- Day off for your birthday plus a gift
- Free access to well-being and mental health support through Health Assured's Employee Assistance Programme
- Company social events all paid for (sometimes including overnight stays)
- Your child's first day of school off work
- Dress down Friday every week
- 20% off conveyancing
- No bank holiday working
- Employee of the Month Scheme
- Long service bonus
- Extra holidays given for 100% attendance
Key Responsibilities of the Customer Service Repair Handler:
- Responsible for all aspects of the repair management process, including ensuring vehicle repair bookings are met in accordance with service level agreements.
- Use our IT system to ensure key data is populated.
- Provide exceptional customer service and communication, offering empathic support to customers whilst liaising professionally with external partners to ensure repairs are completed efficiently and sufficiently.
- Ensure all company policies are adhered to, including: Data Protection Act, Treating Customers Fairly, GDPR and FCA regulations.
- Work within the parameters of the Company's policies, values, and mission.
The Key Requirements of the Customer Service Repair Handler:
- Attention to detail, sound written and verbal communication, planning, time management, and organisational skills are essential to this role.
- Previous experience working in the repair, claims, or insurance industry is essential.
- Previous experience in a customer service role in a similar environment is desirable.
If you are interested in the role, and want to know more, please apply or contact us for more information.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
