Customer Service

Posted 12 hours ago, valid for 10 days

Manchester, Greater Manchester M17 1DJ, England

£23,500 - £5 per annum

Full Time

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Sonic Summary

A Customer Service Representative position is available in Wilmslow with a salary of £23,500 per annum and the potential for a bonus of up to 5% based on KPIs and company performance.
The role involves handling customer enquiries and after-sales queries to ensure outstanding service and support.
Candidates are preferred to have previous experience in a customer service role, although it is not essential.
Working hours are Monday to Friday, with the option to work from home two days a week, and the start date is immediate.
The position requires strong communication skills and a positive attitude, with a focus on meeting individual KPIs and contributing to team performance.

Location: WilmslowSalary: £23,500 per annumBonus: Up to 5% annual bonus based on KPIs and company performanceWorking Hours: Monday to Friday, with the option to work from home 2 days a weekBenefits: Free on-site parking, flexible working optionsStart Date: ImmediateJob Overview:We are seeking a dedicated and professional Customer Service Representative to join our team in Wilmslow. In this role, you will be responsible for handling all general enquiries and after-sales queries, ensuring that our customers receive outstanding service and support.Key Responsibilities:* Respond to customer enquiries via phone, email, and chat in a timely and efficient manner.* Handle after-sales queries, including returns, exchanges, and warranty issues.* Maintain detailed and accurate records of customer interactions.* Collaborate with other departments to resolve customer issues and ensure a seamless experience.* Meet and exceed individual KPIs and contribute to team performance targets.* Provide feedback and suggestions to improve customer service processes.Requirements:* Previous experience in a customer service role is preferred but not essential.* Strong communication and interpersonal skills.* Ability to handle challenging situations with professionalism and empathy.* Proficiency in using CRM systems and Microsoft Office Suite.* A positive attitude and a strong work ethic.* Availability to start as soon as possible.How to Apply:If you're passionate about delivering excellent customer service and are looking for a new challenge, we would love to hear from you! Please send your CV.Join us and become part of a team that values your contributions and offers opportunities for growth!

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