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Job Title: Customer Service / Renewal Agent
Location: Manchester City Centre
Salary: 25,000 per annum, OTE 29,000
Hours: Monday to Friday, No Weekends
Holiday: 25 Days Annual Leave
About Us:
Join our dynamic team as a leading company in the finance industry, located in the heart of Manchester City Centre. We are dedicated to providing top-notch customer service and support to our clients, and we are currently looking for enthusiastic Customer Service / Renewal Agents to join us.
About the Role:
As a Customer Service / Renewal Agent, you will be the primary contact for our customers, helping them manage their accounts, answering inquiries, and handling renewals within this non-advisory role. You will play a key role in ensuring customer satisfaction and retention, providing excellent service with every interaction.
Key Responsibilities:
* Handle inbound and outbound calls to assist customers with inquiries regarding their accounts and services.
* Manage account renewals and provide information on upgrades or additional services.
* Resolve customer issues effectively and professionally, ensuring a high level of customer satisfaction.
* Educate customers on our financial products and services, emphasising the benefits to encourage renewals and retention.
* Maintain accurate records of customer interactions and transactions in the CRM system.
* Meet and exceed individual and team performance targets, including customer satisfaction and renewal rates.
What We're Looking For:
* Experience in a phone-based customer service role is preferred but not essential.
* Strong communication and interpersonal skills, with the ability to build rapport with customers.
* A proactive and problem-solving mindset, able to handle challenging situations calmly.
* Self-motivated with a positive attitude and a passion for delivering excellent customer service.
* Recent graduates and candidates with retail backgrounds are welcome to apply.
* Basic computer skills and familiarity with CRM systems are a plus.
What We Offer:
* A competitive base salary of 24,000 with an OTE of 29,000.
* Monday to Friday working hours with no weekend shifts, supporting a healthy work-life balance.
* 25 days of annual leave, in addition to bank holidays.
* Comprehensive training and opportunities for career development within the finance industry.
* A vibrant and supportive work environment in Manchester City Centre, with easy access to public transport.
If you are looking to kick start your career in the finance industry or make a move into a rewarding customer service role, we would love to hear from you!
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
