Customer Service Administrator / Order Processing

The Recruitment Co are recruiting for an experienced Customer Service Administrator / Order Processor, for our market leading distribution client based in Eccles.The purpose of a Customer Services Administrator is to support the day to day administration of Customer Services, offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service.Key Accountabilities:Answering emails for both internal and external personnel.Problem solving for client, customer and Internal departments.Meeting customer and client expectations.Resolving customer and client queries.Order processing preferably on SAPMaintain a high level of customer/ client focus.Provide various reports for clients in a timely manner.ATP control for Order releasing.Ensure the completion and circulation of reports to relevant stakeholders.Other administration tasks as determined by the Customer Service Manager.Knowledge, Skills & Experience:Passion for delivering an exceptional customer service experience.Attention to detail/ accuracy.Good geographical knowledge.Order Processing experienceProficient in computer literacy including Microsoft Excel, PowerPoint and Outlook.SAP experience would be beneficialExcellent communication skills in order to deliver accurate information.Ability to work in a fast paced environment.Conscientious and reliable with adaptable attitudeThe salary for this role is £26,000 per annumThe hours of work will start off as Monday to Friday on a weekly rota, 07:00 - 15:00 or 08:00 - 16:00 or 09:00 - 17:00 ( This will vary through Training )Once fully trained ( Approximately 2 months ) there is some weekend work expected on a Saturday 07:30 - 09:30 and Sun 07:30 - 08:30 - This can be done remotely and you are not expected to come into the office - This will only be once in every 4 weeks, and these hours are paid at time and a half.The Recruitment Co are an equal opportunities employerCPManchesterGS