- Delivering brilliant customer service, responding to enquiries with a smile, and keeping things professional at all times.
- Handling orders from start to finish, including processing sales orders and preparing quotes.
- Taking care of both incoming and outgoing calls, answering customer questions, and resolving any issues promptly.
- Providing top-notch admin support to the external sales teams and keeping data accurate and up to date.
- Working closely with the warehouse and procurement teams to ensure speedy delivery and spot-on customisation of products.
- Managing product returns and keeping customers updated on the latest products and services.
- Rolling up your sleeves to help out with the team’s workload, making sure targets are met.
- Becoming a product knowledge whizz so you can advise customers like a pro.
- Assisting the Customer Services Manager with all things customer communication and taking on any other exciting tasks that come your way.
- Experience in customer service and admin roles.
- Excellent communication skills and a knack for managing time.
- A keen eye for detail and the confidence to tackle customer issues head-on.
- A positive, ‘can-do’ attitude and a willingness to learn.
- Good knowledge of Microsoft Office packages.
- Educated to GCSE level or equivalent.