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We are delighted to be working in partnership with a global market leader in search of an experienced Customer Service Advisor to join their growing team based in Manchester.
Daily Responsabilities
- Customer Service Excellence: Provide exceptional customer service, handling inquiries, managing accounts, processing orders, and resolving issues promptly and efficiently.
- Financial Management: Process payments, reconcile banking, and calculate commissions.
- Administrative Support: Maintain accurate records, create proforma invoices, and update manual logs.
- Sales Support: Identify and communicate sales opportunities, and proactively inform customers of new products and services.
- Relationship Building: Develop and maintain strong, long-term relationships with customers and agents.
- Operational Collaboration: Work closely with operations and sales teams to ensure smooth processes and customer satisfaction.
- Process Management: Manage workload within KPI frameworks to optimize customer experience and productivity.
- Stock Management: Contribute to accurate and timely stock counts.
About you?
- Previous Experience in Sales Administration or Customer service
- Capable of prioritising workload and solving problems
- Able to remain focused in a busy telephone environment
- Willingness to learn about industry, products, customer and agent requirements
Benefits
- Branch Based Bonus
- Salary Circa £24,150 increasing to £25,357.50 after passed probation
- Extended parental support leave
- Mentoring schemes
- Perks at work
- Dedicated talent development team to help your career progress
- Generous pension scheme: Up to 5% employee contribution, matched with 10% employer contribution
- 25 days holiday + BH
Apply today!
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
