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Our client, a leading organisation in the industry, is seeking a proactive and dedicated Customer Service Administrator to join their team. As a Customer Service Administrator, you will play a vital role in delivering first-class customer service and ensuring the smooth operation of the Customer Services Team.Responsibilities:
- Handle inbound calls and emails from customers and respond promptly and professionally
- Make outbound calls to customers, providing assistance and resolving any issues
- Process sales orders and quotations accurately
- Manage customer requests for product returns efficiently
- Work closely with the Warehouse to ensure timely and accurate equipment delivery
- Collaborate with the Procurement team to ensure accurate customisation and programming of Door Entry Panels
- Maintain high standards of data accuracy and quality
- Provide administrative support to external Sales teams
- Assist the Customer Services Manager in delivering effective customer communications
- Collaborate with colleagues to achieve departmental targets
- Stay updated on the complete range of products to provide accurate information to customers
- Carry out any other duties as required
Requirements:
- Strong commitment to providing excellent customer service
- Excellent communication and interpersonal skills
- Ability to handle multiple tasks and prioritise work effectively
- Attention to detail and accuracy in data processing
- Proficient in Microsoft Office applications and SAP
- Previous experience in customer service or administration is preferred
Benefits:
- Competitive salary and annual leave allowance (28 days inc Bank holidays)
- Christmas Shut Down
- Training and development programmes
- Yearly events calendar including charity events and health & well-being days
- Life assurance
- Treat Days/Daily Fresh Fruit
- 24/7 365 days Employee Assistance Programme
- Employee Health and Wellbeing Portal
- Company social events
- Bonus schemes
If you are a dedicated and customer-focused individual looking for an exciting opportunity in customer service administration, our client wants to hear from you. Apply now and join their dynamic team!Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
