Back to search
Job Summary
Working within the Customer Service Team the Customer Services Administrator is responsible for dealing with all aspects of Customer Service. This includes communication with external and internal customers, end to end order processing, supplying specific quotations to customers and support for external sales teams. The focus of this role is to provide excellent Customer Service at all times and to exceed customers' expectations.
Job Title - Customer Service Administrator
Location - Wythenshawe, Manchester
Salary - £24,500 + Bonus
Job Type - Full-Time, Permanent
Shift Patterns - Office Hours, Mon-Fri
Main Duties and Responsibilities:
- Commitment to providing first-class Customer Service
- Proactively contribute to completion of Customer Services Team workload
- Ensure all customer enquiries are handled timely and effectively
- Handle inbound calls and e-mails into the Customer Services team and respond with a high level of professionalism
- Outbound calls to customers
- Sales order processing
- Quotation processing
- Handle incoming requests for product returns
- Effectively manage customer issues through to resolution
- Maintain high standards of data accuracy
- Provide administrative support for external Sales teams
- Work closely with Warehouse & Procurement to ensure timely and accurate equipment delivery, customisation and programming
- Provide regular reports/updates as required on the product range and services
- Support Customer Services Manager with the delivery of customer communications
- Work with colleagues to ensure the achievement of departmental targets
- Gain up to date product knowledge of complete range of company products
- Carry out other duties as may reasonably be required
Qualifications and Training:
- Educated to GCSE level or equivalent
Skills And Experience:
- Order processing experience
- Sound knowledge of SAP and how to use it
- Relevant customer service & administration experience
- Effective communicator
- Time management
- Attention to detail
- Self confidence
- Enthusiasm and willingness to learn
- Sound knowledge of Microsoft office packages.
