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Our client is seeking a dedicated and enthusiastic Customer Service Advisor to join their account management team. This role offers the opportunity to deliver world-class care and support to an ever-growing client base across Great Britain. The successful candidate will be the first point of contact for any issues or concerns, providing fast, client-focused solutions.
What you'll do:
- Provide excellent customer service to new and existing clients
- Understand all client databases and systems to access client and service information
- Maintain client profiles including additional sites and employee information
- Manage rescheduling of cancelled appointments
- Handle client and consultant telephone & email enquiries in line with internal SLAs
- Provide feedback to line managers to improve processes and promote best practice
- Support clients on the services they have and look for opportunities to expand their services
What you bring:
- A 'can-do' attitude is essential
- Excellent customer service skills with a focus on rapport building and relationship management
- Outstanding communication skills with the ability to liaise with clients and internal stakeholders
- Ability to work in a fast-paced environment
- Strong time management skills are required
- A dynamic and flexible approach is necessary along with the ability to work under pressure
What sets this company apart:
This is an incredible opportunity to join a multi-award-winning organisation that values its employees. The office environment is fast-paced and busy which suits individuals who have a positive and results-focused attitude. They invest heavily in training and development ensuring everyone has the resources they need to build their careers. If you enjoy being exposed to a wide variety of customer service issues across different sectors, this is the perfect place for you.
What's next:
Ready to take your customer service career to the next level? Don't miss out on this exciting opportunity!
Apply today by clicking on the link.
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
