Customer Service Advisor

Build Recruitment is proud to be representing their client, a leading Social Housing company in their search for an experienced Customer Service Advisor to work in there distribution centre in Manchester  

For the successful Customer Service Advisor our client is offering: 

• £14.75 per hour
• Core Hours: Mon-Fri 8am - 4:30pm 
• Temporary - Permanent 

The Role: Customer Service Advisor 

• Liaising with customers effectively to provide high levels of customer satisfaction and commercial success
• Providing product knowledge and support to field based colleagues and support teams
• Managing the effective delivery of customers material order requirements
• Collating and co-ordinating van stock deliveries to ensure no deliveries are missed and all colleagues on each run receive their deliveries when expected.
• Answering incoming telephone calls, maintaining excellent customer service whilst dealing/resolving all issues.
•  Ensuring delivery dates and times are recorded accurately
• Prioritise and plan for any responsive colleague orders/collections.
• Ascertaining effectiveness of van stock deliveries, time's deliveries and void deliveries are met.
• Liaising with the planning teams for colleague holidays and sickness
• Processing orders by colleague by sending purchase orders to suppliers

What our client is looking for in a Customer Service Advisor

• Experience of dealing with customers
• ????? Experience in using warehouse based stock system
• Excellent customer service skills
• Industry product knowledge
• Use of full range of Microsoft Office
• Ability to complete tasks in an accurate and timely manner when working under pressure
• Attention to detail
• Good interpersonal skills
• Effective liaison with staff/other stakeholders to give information/find information/resolve problems
• Organisation and ability to time-manage work load
• The ability to develop and project a positive image of Great Places through personal, written and oral skills
• Empathy with our tenants and residents and willingness to deliver exceptional customer service

Please apply here for the role or email me direct on (url removed)

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.