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Are you immediately available? We are currently recruiting for our client based close to Manchester for a Customer Service Advisor for a not-for-profit business. You will be working with an amazing team and for a business who are truly passionate about providing excellent customer service. This is an ongoing temporary assignment until the end of December 2024. This role has an immediate start paying 12.00ph initially, rising to 13.74 after training. Previous experience within customer service is essential! Experience within housing or repairs is preferred. The role requires an excellent communicator both over the telephone and via e-mail with a friendly and empathetic character, with a problem-solving outlook.
What will you be doing as a Customer Service Advisor?
- Being the first point of contact for all customers in relation to housing repairs
- Taking payments, arranging repairs and maintenance, and dealing with complaints
- Mainly phone based with some live chat and email response
- Accurately recording details into the in-house system
If you have the following skills and experience, we would LOVE to hear from you:
- Must be computer literate including MS Excel
- You're resilient and thick skinned as you will be dealing with complaints and vulnerable customers
- Empathetic and customer focused
- Inbound contact centre or call centre experience is a MUST
- Previous experience within housing or repairs would be ideal but is not essential
What's in it for you as a Customer Service Advisor?
- 12.00ph initially, rising to 13.74ph after training
- Between the hours of 8am and 6pm Monday to Friday - 35 hours per week
- Temporary ongoing until the end of December 2024, with an immediate start
- Weekly Pay
- Free onsite parking
- Flexible working
Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.
