Customer Service Advisor

Role: Customer Service Advisor
Contract: Temporary
Hours: Full Time
Location: Salford Quays (hybrid 1 day per week office)
Hours: 37.5 per week on a rota basis 9am-6pm or 10am-7pm (early finish Friday)
Salary: 24,000 (12.30 per hour)
Start Date: ASAP
Training: 2 weeks on site
Equipment: Provided

CCA Recruitment are delighted to have appointed this temporary Customer Service Advisor role, working on behalf of a financial services client. Our client is looking for someone who can demonstrate strong communication skills, is a high achiever who drives to meet and exceed KPIs but also has experience of prioritising and managing their own time.

High standards of customer satisfaction are also key! If this sounds like you then you will be perfect for this team!

The Role as Customer Service Advisor:

• Dealing with a range of enquires.
• Answers messages via multiple channels such as telephone, email and any inhouse packages to enhance the customer service experience.
• Provide accurate and appropriate information regarding the enquiry.
• Keeping confidential record of customer interaction, transactions, comments and complaints, using the tools that are provided
• Comply with company policy and procedures and advocate company values.
• Provide first contact resolution where possible, through the ownership of queries and taking the relevant action required.
• This may also include liaising with other departments where needed.
• Play an active role towards depart KPI's and the company objectives.

Skills as a Customer Service Advisor:

• Excellent IT and Microsoft Office knowledge
• Clear communication skills in both written and verbal and listening.
• Remain resilient and focused, while handling some difficult conversations.
• Be able to work in a fast-paced environment and work well under pressure.
• Be able to communicate and engage with the diverse and a wide range of needs from our customers.
• Able to use both positive and empathic language in order to influence both internal and external stakeholders.
• The confidence to work individually, whilst also having the ability to work collaboratively, playing an active role in both your team and the department.
• Responsible for your own time management and adhering to schedule.
• Computer literacy; the ability to navigate multiple company software applications while still actively listening.
• Problem solving using your own initiative and take a common sense approach.
• Target driven to achieve your individual KPI's and objectives
• Be responsible for your own learning, seeking advice, support, help and guidance when required

Please follow the link to apply for this temporary Customer Service Advisor role.