Customer Service Advisor (Distribution Centre)

Customer Service Advisor (Distribution Centre)

Salary up to £27,300, salary review upon successful completion of 6 month probation

Location Manchester, Trafford Park

Permanent, Full Time

The Customer Service Advisor plays a central role at the Distribution Centre, ensuring an efficient and high-quality service to both internal and external customers. This role supports our field based colleagues and support teams enabling them to provide an excellent operational service at all times.

*Please note this role is based in the office full time, 5 days a week. Monday -Thursday 7:30am-4:30pm and Friday 7:30am-3:30pm*

What you’ll be doing

• Liaising with customers effectively to provide high levels of customer satisfaction and commercial success

• Providing product knowledge and support to field based colleagues and support teams

• Managing the effective delivery of customers material order requirements

• Collating and co-ordinating van stock deliveries to ensure no deliveries are missed and all colleagues on each run receive their deliveries when expected

• Answering incoming telephone calls, maintaining excellent customer service whilst dealing/resolving all issues

• Ensuring delivery dates and times are recorded accurately

• Prioritise and plan for any responsive colleague orders/collections

• Ensuring van stock deliveries meet schedule and quality expectations

• Liaising with the planning teams for colleague holidays and sickness

• Processing orders by colleague by sending purchase orders to suppliers

What you’ll need

• Experience of dealing with customers

• Experience working in a similar environment such as a builders’ merchant

• Experience in using warehouse based stock system

• Industry product knowledge

• Use of full range of Microsoft Office

• Ability to complete tasks in an accurate and timely manner when working under pressure

• Attention to detail

• Effective liaison with staff/other stakeholders to give information/find information/resolve problems

• The ability to develop and project a positive image of Great Places through personal, written and oral skills

• Empathy with our tenants and residents and willingness to deliver exceptional customer service

What we need from you

• Ability to work as part of a team as well as on own initiative

• Proactive, can do attitude

• A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing

• A passion to advocate on behalf of people and communities

• A commitment to work in partnership with others for the benefit of Great Places

• A commitment to continuous learning and improvement

• Ability to work flexibly and when needed outside normal working hours to ensure service continuity

• An ability to work in uncertainty

• To be professional and work with integrity, inclusivity and respect for diversity