- Effective Communication skills, both written and verbal
- Sufficient IT skills that allow you to support students with a range of enquiries
- A highly motivated self-starter who can adapt to the needs of an operation
- Able to work on own initiative and collaboratively
- Able to bring energy to your role and always striving for excellence
Back to searchCustomer Service Advisor (Manchester)Do you have a passion for delivering an exceptional level of customer service? If so, then we have fantastic opportunities available working as customer service professionals for a UK leading educational provider, The Open University.Working hours: Full time (37 hours per week, between 8.00am - 6.30pm Mon to Fri)Pay rate: £12.46phWorking pattern: Hybrid working after completion of training, Once the initial on-site training programme is complete, it is anticipated that candidates will be able to work in a hybrid style working from the office a minimum of 2 days per calendar month.Location: Manchester, M22 4UNTraining: A 7-week fully comprehensive training package will be provided for all candidatesDuration: 3 months, with a view to extendAbout the roleThe role is predominantly an inbound call taking role and will involve making and receiving calls to provide support to students through their study journey; as well as email, letter, web-chat and other mediums of communication as necessary. You should be confident working with multiple systems, information and databases to maintain student and enquirer details.You will act as a first point of contact to ensure that prospective and current students are given accurate information and a first-class service.Our current positions work within our frontline Student Recruitment and Support teams within a contact centre environment to ensure an excellent level of service is provided to prospective and current students by providing key information and helping them to make decisions about their learning.A full comprehensive training package will be provided for the role, followed by regular support, coaching and development from your Team Manager and established team members to build your confidence and knowledge within the role.Key Skills
Customer Service Advisor Manchester
Pertemps Contracts
Posted a day ago, valid for 24 days
Manchester, Greater Manchester M17 1DJ, England
£20,000 - £24,000 per annum
Full Time
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Sonic Summary
- The Open University is seeking a Customer Service Advisor in Manchester, requiring a passion for exceptional customer service.
- The role involves inbound call handling and providing support to students through various communication mediums, with a pay rate of £12.46 per hour.
- Candidates must possess effective communication skills and sufficient IT skills, and the position requires no specific prior experience but a willingness to learn.
- The working hours are full-time at 37 hours per week, with a hybrid working model available after a 7-week training program.
- The initial contract duration is 3 months, with the potential for extension based on performance.